DISCOVER Magazine #7

Damen and the client survey

Published in category: Damen Services
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As a client focused company we are continuously trying to improve our products and services, since we wish to exceed our clients’ expectations. To accomplish this we have to stay close to all our customers and keep involving them during the entire process, from signing contract to after-sales services. We should also stay open minded for suggestions and improvements.

In order to gain insights in the experience and satisfaction of our customers we have set up a client survey. The client survey is designed to continuously measure the satisfaction of our customers at three key moments.

Once a year we also evaluate the relationship with our clients. On this page you find some main results of our annual survey 2014.
I. Survey Moment 1
Sales support, proposal processing and agreement
II. Survey Moment 2
Technical specifications, production process, trials & commissioning and delivery
III. Survey Moment 3
Performance product and after-sales services
IV. Survey Moment Annual
Relation, image, expectations vs experience and overall satisfaction

Sylvia_Boer_Marketing_DepartmentIf you have any questions regarding the client survey, or if you would like to participate, please contact Ms. Sylvia Boer of our Marketing Department
E: sylvia.boer@damen.com or
Phone: +31 183 655294.
The survey is executed in cooperation with MWM2, an independent research agency.

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