DAMEN Magazine #5

Service Hub network expanding rapidly in 2015

Published in category: Markets

Introduced in 2014, the Service Hub network concept was launched with the objective of enhancing customer service in regions where there are concentrations of Damen vessels, but no easily accessible Damen shipyard. By developing a new class of local presence close to its customers, Damen is able to offer skilled engineers and ensure faster response times to provide warranty support, handle repairs and deliver parts. These facilities are primarily intended for clients operating Damen vessels, but where customect of the Service Hub concept is the establishment and maintenance of professional relationships with local providersrs operate mixed fleets, the local service hubs are there to provide service expertise on board any vessel. An important aspect of the Service Hub concept is the establishment and maintenance
of professional relationships with local providers to further customer support. The transfer of knowledge and skills to both the customer and local partners is an integral part of the Damen Services Hub mission. With eleven hubs now either in operation or gearing up in North, Central and South America, plus North and Southern Africa, the Arabian Gulf and the eastern seaboard of Australia, the network has already extended the reach of Damen expertise to new regions, and is bringing a new level of service to its customers around the globe. Over time additional hubs will be added in response to customer demand.

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